PrivacyPolicy

Introduction

Silverhill Dental ("we", "us", or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our website at silverhilldental.com or by providing personal information to our clinic, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact details — name, address, email, and phone number
• Health information — dental and medical history, current medications, allergies, and treatment records
• Insurance information — provider, policy number, and billing details
• Identification — date of birth, government-issued ID, and emergency contacts
• Website usage data — IP address, browser type, pages visited, and referring URLs collected through standard analytics tools

How We Use Your Information

We use the information we collect to:

• Provide dental care, diagnose conditions, and plan treatment
• Schedule and confirm appointments
• Process insurance claims and payments
• Communicate with you about your care, follow-ups, and reminders
• Comply with regulatory, legal, and professional obligations
• Improve our services and the patient experience on our website

Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only as necessary with:

• Other healthcare providers involved in your care (with your consent)
• Insurance companies for claims processing
• Laboratories and specialists supporting your treatment
• Regulatory authorities (such as the Royal College of Dental Surgeons of Ontario) when legally required
• Service providers who help us operate the clinic and website under strict confidentiality

Data Security

We maintain physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Electronic patient records are stored in secure, access-controlled systems, and our staff is trained on privacy and confidentiality obligations.

Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for certain uses of your information (subject to legal and professional limitations)
• File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada

Cookies and Website Tracking

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

Children's Privacy

We provide dental care to patients of all ages, including children. When treating minors, we collect and use personal information with the consent of a parent or legal guardian and in accordance with applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact our Privacy Officer:

Silverhill Dental 225 The East Mall, Unit 5 Etobicoke, Ontario, Canada, M9B 6J1 Phone: (416) 234-8060 Email: info@silverhilldental.com